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Metaluna Store does not have the financial means of Amazon (ie losing hundreds of millions of euros each year to offer customers several deliveries of the same order). If you are impatient, we advise you not to mix the articles already released with the articles in pre-order (the dates are clearly indicated in BOLD at the top of the product sheet in order to avoid this problem).
Orders are shipped once all items are available!
Automatic reduction on your delivery: Metaluna Store is not rich but still offers you advantages:
- articles from French publishers are offered 1€ cheaper than elsewhere, we let you do the math in case you take several :)
- From 5 items purchased, you automatically get a €4 reduction on your delivery (which almost pays for your Mondial Relay shipment ^^).
Collection at Metaluna Store, Paris 5th ( Tuesday to Saturday, 11:30 a.m.-2:15 p.m./3 p.m.-6 p.m.)
0.0kg – 25.0kg
Standard Home Delivery
0 - 0.25Kg - 3€
0.3 - 0.5kg - 5€
0.6 - 2kg - 6€
Delivery to a Colissimo Relay Point (choice of relay after payment)
0kg - 0.25kg - 4.5€
0.5kg - 1kg - 6€
1.1kg - 3kg - 7€
Delivery to Mondial Relay Relay Point (choice of relay after payment)
0kg - 0.5kg - € 3
0.5kg - 1kg - 4€
1.1kg - 2kg - 5€
FREE DELIVERY from 120€ of purchase with the code " DELIVERY "
Relay Point Mondial Relay International
0kg - 0.5kg - € 3.5
0.6kg - 1.4kg - 4.5€
1.5kg - 3kg - 5€
Mondial Relay Home International
0 kg -2 kg - 8 €
2.1kg - 3kg - 9€
3.1kg - 6kg - 10€
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Metaluna Store can in no way be held responsible in the event of loss or deterioration of a product sent by post.
SPECIAL CASE OF BOXES AND LARGE OBJECTS
Postal regulations limit the thickness of parcels that can be sent at the Standard rate. This requires us to send Blu-ray/DVD boxes and bulky items via Colissimo or Mondial Relay by default.
WITHDRAWAL AND REFUND AS PART OF THE EDITORIAL PRODUCTS PURCHASE SERVICE
In addition to the possibility of benefiting from the fifteen (15) day period (see following article), in accordance with our Returns Policy, you have the right of withdrawal of seven (7) days provided for by law to return the items to us without having to justify the reason (to preserve the environment and especially for the good economy of our shop, we ask you not to abuse it! ).
The shipping and return costs will then be at your expense. Only the price of the product(s) purchased will be refunded.
Returns must be made to Metaluna Store, 7, rue Dante 75005 PARIS in their original and complete condition (packaging, accessories, instructions, etc.), and accompanied by a copy of the invoice.
The right of return cannot be exercised when the products have been unsealed by the customer.
Items returned incomplete, damaged, damaged or soiled by the customer are not taken back.
Refunds of products in the hypotheses referred to above will be made within a period less than or equal to sixty (60) days after receipt of the products by us.
Reimbursement will be made by bank transfer to the User's account.
No shipment against reimbursement will be accepted, whatever the reason.
Metaluna Store undertakes to reimburse or exchange products that appear to be defective, spoiled or damaged or that do not correspond to the User's order. In this case, Metaluna Store thanks the User for agreeing to report this in detail in writing and to return the product(s). Metaluna Store will proceed, at the choice of the User, to the exchange or refund of the product(s) (for the good economy of the shop we favor credit notes) . The request must be made within fifteen (15) working days of delivery. Any complaint made outside this period cannot be accepted.
In any event, the User benefits from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects.
The provisions of this article do not prevent the User from benefiting from the right of withdrawal (satisfied or refunded) provided for in the previous article.